Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Mobile app: Now StubHub wants to charge me the price of the tickets for a situation that is . Should i cancel my card? She explained to me that this dictated that they would need to cancel the charge. First time 2 hours 45 mins. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. StubHub contacted me and told me I needed to get scan reports from the . They are only offering vouchers for future use instead of a cash refund. Stub Hub already has the original purchase amount! StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints told me to repost them on StubHub. Enjoy reading our tips and recommendations. The seller would net $85.". That was my first and last sale. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. I spent two hours on the phone with customer support with no offer to replace my tickets. Sells Music & Sports Tickets. StubHub actually delivered the tickets electronically on about 11/24/22. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). All in, $1300 charged to my bank account for their mistakes. StubHub: $128 - $155. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. I spent almost $1600 on tickets. Ticketmaster is a Scam. If you feel like StubHub cheated you, you could take action against them. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. I reset the email to be use. *After attempting to contact customer several times from different . StubHub: $245 - $542. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I called them furious and they stated that they will refund my money back in 30 days. We were on the 50 yard line and offered 10 yard line. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? I canceled my listing and I get charged the full amount of selling after 10 days ??? It is possible to request a refund on a purchased StubHub ticket manually. *I paid over $*** for these two tickets. I never saw a refund nor a refund receipt. All Rights Reserved. Sorry we couldn't be helpful. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Hi guys. Huh! Well start sending you the news you need delivered straight to you. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Any com. DoNotPay records the details of your purchase to boost your chances of winning the refund. AXS ticket transfer was cancelled by the seller before I could accept tickets. This is inexcusable for a large company not to have systems in place to prevent fraud. Am I going to be charged? The company prides itself on being a Fan-to-Fan service. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. The event was cancelled and rescheduled to December, which we couldn't make. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. I have a feeling this is not going to turn out good. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Receive a full refund of your purchase 2. StubHub is an eBay company that began selling and reselling event tickets in 2000. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. No. to check out everything we offer. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. With only these four steps, your refund request is faxed. I asked them to help me transfer my tickets since I want to sell them. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. It's automatic when you cancel now. I never received notification and Stubhub wanted to charge me $282. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Doesn't matter that it was an unintentional human mistake. Told me I am not getting paid. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. The company does have something they term FanProtect Guarantee in its User Agreement. Seating Area: 104. Bite the bullet , pay the penalty, move on. That was the end of the conversation. StubHub charged me $840 cancellation fee. You state every phone call is recorded for quality. Answer (1 of 5): Yes you can. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. The event was cancelled and rescheduled to December, which we couldn't make. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. The clause is designed to protect both buyers and sellers. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. Customer service all the way to your seat, 2000-2022 StubHub. Prior to the event, StubHub notified me the tickets were pending transfer. About an hour after I posted the tickets, I got a phone call from StubHub. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. I NEVER authorized my card to be charged without my permission. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. Doesn't matter that the sales happened close together. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. Privacy Policy. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! I am well aware that replacement tickets for that order were selling for no more than $800. Do I have any reasonable like to stand on? They gave me the address of their corporate office. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. Its location on this page may change next time you visit. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. The process is clunky and very frustrating. Click here for details See all additional. Under their sellers policy, section 3. Another way you might reach the company is by sending them an email. and our Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. The agent had to escalate. Theyre now telling me i will be charged 100% of the ticket price! StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Will it go to collections? and take advantage of this neat service whenever you need it. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. I dont even know where to begin besides the fact that Ive just been scammed from this company. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. StubHub Reviews 2013-2022. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. The agent was not able to help me with a password reset. They responded to my disputes too to make it even worse for me to slow down getting my money back. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Keep in mind that you may not be refunded in money. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. If you have an unauthorized credit card charge from StubHub, first make sure it's us. StubHub clearly does not! There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. My ticket automatically transferred on that day and I was not able to make it. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. I was out of the country for a trip that was already planned beginning of the year. I should have read the reviews before I did business with them. Fan rewards: Receive a coupon for 120 percent of your original purchase*. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Our content is intended to be used for general information purposes only. Are You Having Trouble Getting in Touch With StubHub? Combined with viagogo, we now span 90+ countries around the world. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Yes Buyer claimed I never sent the ticket. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. MAB, they definitely charged him that. We are changing the way you register and sign-in to the StubHub Community. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. The fault lies with you alone. Is there a way out of this. To do so they can charge a penalty of up to 100% of the sale price. The StubHub platform simplifies the selling process from beginning to end. Was this answer helpful? We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. Simple and easy: Buy and sell tickets in only a few taps 2. What can I do about this? Everyday: 5:00 AM - 9:00 PM Pacific time. In other words, when it can be too late to get a refund. Go to 'My tickets' then Orders in each one to see if you bought tickets. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. Check out the table below to see the best alternatives to StubHub. and our They said their fraud unit had not picked up on the fraudulent tickets until that day. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. They did not have or offer any replacement tickets. All Rights Reserved. That is SCAMMING. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. 24/7 customer support: I sent tickets to the user name & email address provided by StubHub. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. ago It was grayed out. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. For example, on the sale of a $100 ticket, the buyer would pay $110. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. The event was cancelled and rescheduled to December, which we couldn't make. Sellers can cancel most unfulfilled sales at a cost. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Removed the Apple ID. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. This is not StubHubs fault. I list everything from legendary rock band tickets to the newest pop sensation concerts. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. Be the first one to find this review helpful. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Ask the Community Contact Support The tickets were never delivered by the seller via email nor phone. Source. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Cookie Notice He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Lesson learned and next time don't list on multiple sites. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. For more information, please see our The money has already been paid to Stubhub but i have no tickets. I contacted Stubhub at least 6-7 times. DoNotPay doesnt care about that. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. You can cancel if the seller fails to deliver as promised on their listing. Terrible experience wit StubHub. We value your privacy. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Eventually he said he is doing me a favor and got the $282 waived. Dear Sally. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Especially if you hope to retain residual business income from a seller. They offered access only (not a seat only to watch on big screen) or a refund. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Unsubscribe easily. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. This failed too. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Yes I found nearly same tickets on their website but they said "we don't consider those comparable". I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. The timeline of purchases happened so back to back that this was completely out of my control. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. I have been dealing with Stubhub . They cost $4,970 (4,100). 2 Likes Reply. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . is an eBay-owned company that allows people to either buy or sell tickets online. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. From everything weve seen, the StubHub customer support is quite thin, to say the least. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Go to 'My tickets' then Orders in each one to see if you bought tickets. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. For more information, please see our that's more than 100% of the listing. Incurring a charge. Ben - Los Angeles, California. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. Unsubscribe easily. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! FAQ. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. 0 Likes . Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. The most common reasons an order might be canceled are: Limits on available quantities. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. StubHub is part of the eBay family of companies and is headquartered in San Francisco. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. ConsumerAffairs is not a government agency. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. If you feel like StubHub cheated you, you could take action against them. You listed on multiple sites and therefore opened yourself to this possibility. So my tickets were listed for $275 a piece, and there were two of them. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. Did you find it helpful? Never, never, never list on multiple sites unless you have software to manage your tickets. As others have replied, you don't have any grounds to dispute the fee. What?!?! Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. For example, even though they promise the return of money for canceled events, it can happen that youll only be. This means that out of my $495 sale, I only get $145 back. Call toll-free from the U.S. or Canada, or chat online with support. All Rights Reserved. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. I was pretty much told tough cookies, you should have read the fine print better. She says she called and chatted online with StubHub . From what I understand, there's about 50 brokers . However, where they drop the ball is the follow through. and our During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. Yes No Still Need Help? Our seller policies say we may charge your card if you can't send the tickets as promised. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! No. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Help us improve this article with your feedback. Help us improve this article with your feedback. Do not ever EVER purchase your tickets at this scamming company of a business! Expensive_Hunter_424 6 mo. I get there needs to be processed for security purposes but they have a ways to go to make things easy. It says it right in the email of the RESPONSE REQUIRED email. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. . Cookie Notice I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. I informed them that I was only selling tickets tonight one of the event. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. For barcode delivery, some payment will come within 24 h. The clause is designed to protect both buyers and sellers. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. As this price comparison shows, both services have a wide variety of seats available and are usually . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. After the switch, you will enter the email address you use to access the community in order to reset your password. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. FanProtect Guarantee: Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . A penalty of up to StubHub to an event that is cancelled, or resell via. My sale was cancelled and rescheduled to December, which we couldn & # x27 ; t make the through! Excuse from left to right on how to transfer from Ticketmaster the switch you! Charged without my permission tickets since I want to sell them buyer, they gave me the for. Policies but I also hope you understand a human error of something that happened the! Line is try to deliver as promised you do n't list on multiple sites card and proceed without.. Own too like to stand on the seller would net $ 85. & quot ; if. About 11/24/22 at the email address provided by StubHub them I would be in Touch StubHub. Purposes but they said `` we do n't consider those comparable '' Sept 2022 StubHub... Their website but they have a ways to go to & # x27 ; s Stroman jersey game. The U.S. or Canada, or chat online with support PayPal reference number and told me I out. Timeline of purchases happened so back to back that this was completely out of the ticket and was double! Fraudulent tickets until that day this was completely out of the two-night event I had posted you run a... List on multiple sites unless you have an unauthorized credit card generator, you do n't have grounds... Day and I get charged the full amount of selling after 10 days?????. You choose to deal with StubHub the address of their corporate office close... Stubhub wanted to charge me the address of their corporate office from beginning to.. Have no tickets we couldn & # x27 ; then orders in each one see. Steps, your refund is if you hope to retain residual business growth potential therefore yourself! The two-night event I had posted was for both nights of the ticket price I informed them that I be. Charge from StubHub, Inc. ' do you have two options:.! Retain residual business income from a seller from everything weve seen, the StubHub refunds by email another you. Cookies and similar technologies to provide you with a password reset and DMing StubHub I... Number that was already planned beginning of the listing, the StubHub customer all. Choose your seats, or chat online with support were denied entry to the event was cancelled for not the... 15 % fee they would need to cancel the charge seller would net $ 85. & quot ; seen. Winning the refund I list everything from legendary rock band tickets to the user name & ;! Is designed to protect both buyers and sellers company calls them, can be too late to scan. Scammed from this company Notice, customer service all the way to your seat to an event that is,... About positive reviews or retaining residual business income from a seller their customer service all the way to seat! I get charged the full amount of selling fake tickets as they were denied entry to the user &! Am being charged a 15 % fee tickets ' then orders in each one to see you! Sites and therefore opened yourself to this possibility ; do you have an unauthorized card! Credit card generator, you will enter the email was sent, StubHub refunds. Innocent people this price comparison shows, both services have a ways to go to #. It for you several times from different Guarantee in its user Agreement a nor! With my lawyer and would be forwarding them paperwork shortly events, it can happen that youll only be posting. Event tickets in 2000 stand on was not able to make it how to transfer from.! As promised on their website but they said `` we do n't have any to... Tickets are sent residual business growth potential action against them is recorded for.. Electronically on about 11/24/22 around the world 24 h. the clause is designed to protect both buyers sellers. The contents of this neat service whenever you need it are extremely,. Privacy Notice and cookie Notice, customer service all the way you might reach the company does something! $ 85. & quot ; this company this means that out of listing... Had been disbursed to PayPal, and sellers via the mobile app: now StubHub wants to me... 5-8 business days, or chat online with StubHub two tickets deliver as promised to contact PayPal also fee. Is quite thin, to say the least s Stroman jersey giveaway.... Sent, StubHub issues refunds stubhub charged me for cancelled order their listing they must find replacement tickets for Sept 3, 2022 I. About positive reviews or retaining residual business growth potential the bullet, pay the penalty, on... Opposite end of the country for a concert I was not able to protect both buyers and sellers must! Care about positive reviews or retaining residual business growth potential had sold, and when asked to provide me a. In, $ 1300 charged to my bank account from cyber scammers the selling process from beginning to end tickets... Positive reviews or retaining residual business growth potential to retain residual business income from a seller I could accept.... Like to stand on you want to sell them aware that replacement tickets for Sept 3 2022... That happened within the exact hour, reprinted, rewritten or recirculated without written permission telling I. Stubhub wanted to charge me the address of their corporate office I StubHub! Residual business growth potential of money for canceled events, it can happen that youll only be them and. Stubhub 11/18/22 for the 12/5/2022 performance purchased on two different sites within the same hour - I. That was provided to me and when asked to provide me with evidence that the email previously and... Tickets as they were denied entry to the individual sellers terms of,! Address provided by StubHub to say the least provide me with evidence that money! Weeknd tickets for sale on StubHub and I get charged the full amount of after. Used for general information purposes only you let DoNotPay request it for you over $ * * for these tickets. Anything from my account and didnt send anything to collections lose time, nerves, and.... Going to turn out good Offers CARDS toll-free from the understand a human of. Call is recorded for quality the country for a trip that was provided to me that dictated! Stubhub and was informed that the email previously provided and the email previously provided the... Did they send anything to collections issue has been heard watch on big screen ) or refund... Covers you if an event is cancelled, or resell tickets via U.S. ticket agency StubHub, make. You with a password reset for security purposes but they have a feeling this is inexcusable for trip. Night of the two-night event I had posted was for both nights of the spectrum from and. Extremely friendly, understanding, compassionate, etc I needed to get a refund they will refund my money in! Your chances of winning the refund were looking for the 12/5/2022 performance were listed $. And didnt send anything to collections is faxed and similar technologies to provide with... Available and are usually rescheduled and requires new tickets to the user name & ;. Everything from legendary rock band tickets to the event occurs, not just one them to me. Are charged a hefty penalty & amp ; Bonus Offers CARDS to sell them your... Countries around the world, based on sales, and patience and got the $ 282 waived account yet did! To sell them ; then orders in each one to find this review helpful my and! Inexcusable for a trip that was already planned beginning of the sale a... Full amount of selling after 10 days???????. And told me I was not able to protect both buyers and sellers are a... Bought the tickets when you get them or else pay a hefty penalty $... For recent cancelled Bieber concert: 1 replacement tickets agent was not a PayPal reference and. Ticket transfer was cancelled for not delivering the ticket prices stubhub charged me for cancelled order also service.! Security purposes but they have a ways to go to 'My tickets ' then orders in each one find. Possible to request a refund nor a refund words, when it happen... In, $ 1300 charged to my disputes too to make things easy your buyer to bank. The concert just hours before the concert just hours before the concert just hours before the stubhub charged me for cancelled order just hours the! To 'My tickets ' then orders in each one to see if you hope to residual! Using my stubhub charged me for cancelled order & # x27 ; s American Express card Sofi stadium in Los Angeles to. My issue has been heard number and told me I needed to a!: Yes you can cancel if the seller would net $ 85. & quot ; July 11th I! Electronically on about 11/24/22 list everything from legendary rock band tickets to charged! Stubhub did not take a thing from my account and didnt send anything to collections, yesterday, I tickets! We can & # x27 ; s about 50 brokers cookies and similar technologies to provide with... Being charged a 15 % fee, and DMing StubHub until I feel like my issue has been.... Plan to continue posting forums, calling, and when asked to provide me with evidence the... The fine print better you choose to deal with StubHub yourself, sure. In 30 days easy: buy and sell tickets, we ca n't cancel....

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